Coaching Terms & Conditions
These Coaching Terms & Policies apply to non-subscription coaching services offered by English Coach Nicole. Enrollment in any coaching program confirms that you have read and agreed to the policies outlined below.
1. Session Expiration
Coaching programs are structured as a focused time commitment designed to support meaningful and measurable progress.
3 Session Quick Start must be completed within 60 days of purchase.
All other coaching, other than subscription programs, must be completed within 6 months of purchase.
This structure ensures continuity, accountability, and consistent progress.
2. Scheduling and Rescheduling
Sessions are scheduled in advance to maintain structure and momentum.
At least 24 hours’ notice is required to reschedule a session.
If an emergency requires cancellation within 12 hours of a scheduled session, please notify Nicole by text message as soon as possible.
Sessions canceled with less than 12 hours’ notice may be forfeited.
3. Timeliness
Professional punctuality is expected from both coach and client.
Sessions begin and end at the scheduled time.
Late arrival may result in a shortened session.
If you have a firm stop time, please communicate this in advance.
When schedules allow, sessions may occasionally run slightly over to complete important work.
4. Practice Expectations
Progress in accent and communication coaching depends significantly on consistent practice outside of live sessions.
Clients are encouraged to:
Maintain a regular practice routine
Schedule practice as a standing commitment
Aim for approximately 30 minutes or more per day when possible
Consistent engagement supports faster and more sustainable improvement.
5. Refund Policy
Coaching services involve reserved time, structured preparation, and individualized planning. For this reason, refund policies are structured accordingly.
5.1 48-Hour Cancellation Window (Before Services Begin)
Clients may request cancellation within 48 hours of initial enrollment, provided that:
No coaching session has occurred
No assessment has been completed
No strategy session has been delivered
No coaching materials or resources have been accessed
If these conditions are met, a full refund may be issued.
5.2 After Program Start
Once any coaching service has been delivered — including assessments, strategy sessions, coaching sessions, or access to materials — the program becomes non-refundable.
5.3 Unused Sessions
Unused sessions do not roll over.
No refunds or credits are provided for missed or unused sessions.
6. Client Responsibility and Results
Coaching provides expert guidance, structured feedback, and strategic training. Results depend on consistent participation and application.
Progress varies by individual.
Clients are responsible for engaging actively in sessions and completing practice work.
Coaching is a collaborative process.
7. Communication and Satisfaction
Your success is a shared priority.
If you feel your coaching experience is not meeting expectations, please communicate this promptly so adjustments can be made.
Every individual has unique goals and learning preferences, and coaching strategies may be refined to support your progress.
8. Agreement
By enrolling in a coaching program, you confirm that you have read and agree to these Coaching Terms & Policies.
9. Contact
Questions regarding these policies may be directed to:
Nicole Kaup
English Coach Nicole
Nicole@nicolekaup.com