1. Coaching Commitment

Coaching programs are structured as a focused, three-month commitment designed to support meaningful and measurable progress.

• All coaching tiers require a minimum three-month commitment.

• Coaching is billed monthly for three consecutive billing cycles.

• The subscription automatically concludes after the third billing cycle.

• Coaching programs may not be paused, postponed, or suspended during the three-month term.

This structure ensures continuity, accountability, and consistent progress.

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2. Sessions and Program Access

Each coaching tier includes a defined level of support and access.

• Sessions are intended to be used within each monthly billing cycle.

• Sessions do not roll over into future months.

• Missed or unused sessions are forfeited.

Coaching time is reserved specifically for each client and cannot be transferred or credited forward.

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3. Scheduling and Rescheduling

Sessions are scheduled in advance to maintain structure and momentum.

• At least 24 hours’ notice is required to reschedule a session.

• If an emergency requires cancellation within 12 hours of a scheduled session, please notify Nicole by text message as soon as possible.

• Sessions canceled with less than 12 hours’ notice may be forfeited.

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4. Timeliness

Professional punctuality is expected from both coach and client.

• Sessions begin and end at the scheduled time.

• Late arrival may result in a shortened session.

• If you have a firm stop time, please communicate this in advance.

When schedules allow, sessions may occasionally run slightly over to complete important work.

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5. Practice Expectations

Progress in accent and communication coaching depends significantly on consistent practice outside of live sessions.

Clients are encouraged to:

• Maintain a regular practice routine

• Schedule practice as a standing commitment

• Aim for approximately 30 minutes or more per day when possible

Consistent engagement supports faster and more sustainable improvement.

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6. Payments and Billing

• Coaching programs are billed monthly for three consecutive billing cycles.

• Payments reserve your coaching time and program access during each billing period.

• Payment information must remain valid throughout the enrollment period.

• Payments are non-refundable except as outlined in Section 7 below.

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7. Refund Policy

Coaching services involve reserved time, structured preparation, and individualized planning. For this reason, refund policies are structured accordingly.

7.1 48-Hour Cancellation Window (Before Services Begin)

Clients may request cancellation within 48 hours of initial enrollment, provided that:

• No coaching session has occurred

• No assessment has been completed

• No strategy session has been delivered

• No coaching materials or resources have been accessed

If these conditions are met, a full refund may be issued.

7.2 After Program Start

Once any coaching service has been delivered — including assessments, strategy sessions, coaching sessions, or access to materials — the program becomes non-refundable.

Monthly subscription payments are non-refundable once a billing cycle begins.

7.3 Unused Sessions

• Unused sessions do not roll over.

• No refunds or credits are provided for missed or unused sessions.

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8. Program Completion and Renewal

Coaching subscriptions automatically conclude after three billing cycles.

No cancellation is required during the commitment period.

At the end of the three-month term, clients may:

• Enroll in a new coaching term, or

• Conclude the program without further obligation.

Renewal requires a new enrollment.

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9. Client Responsibility and Results

Coaching provides expert guidance, structured feedback, and strategic training. Results depend on consistent participation and application.

• Progress varies by individual.

• Clients are responsible for engaging actively in sessions and completing practice work.

• Coaching is a collaborative process.

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10. Communication and Satisfaction

Your success is a shared priority.

If you feel your coaching experience is not meeting expectations, please communicate this promptly so adjustments can be made.

Every individual has unique goals and learning preferences, and coaching strategies may be refined to support your progress.

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11. Agreement

By enrolling in a coaching program, you confirm that you have read and agree to these Coaching Terms & Policies.

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12. Contact

Questions regarding these policies may be directed to:

Nicole Kaup
English Coach Nicole

Nicole@nicolekaup.com